cv777's Privacy Policy

This privacy policy applies to all users of the cv777 platform's services. It remains in effect whenever you create an account, make a deposit, play games, or contact our support team.

All cv777 services are for users aged 21 and above. Registration and submission of information by minors is strictly prohibited.

For full details on the general terms of using our platform, please read the Terms and Conditions, which cover account management, bonus eligibility, and user responsibilities.

2.1 Information Provided at Registration

We collect the information you provide when opening an account at cv777. This includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form — never visible in plain text)
• Preferred deposit method (bKash, Nagad, Rocket, Upay)

2.2 Identity Verification Information (KYC)

For withdrawals above a certain limit or for account verification, we may request a copy of your national ID card or passport. These documents are stored on secure servers and used solely for the verification process.

2.3 Automatically Collected Information

When you use cv777, certain technical information is recorded automatically:

• Device type, operating system, and browser information
• IP address and approximate location
• Time of site access, session duration, and browsing behaviour
• Cookies and session tokens
• Referral source (how you arrived at the site)

2.4 Financial Transaction Information

Details of every deposit and withdrawal — amount, time, method, and status — are kept in logs. However, cv777 never collects your mobile banking PIN or OTP.

cv777 uses the collected information for the following purposes:

1. Creating, managing, and verifying accounts
2. Processing deposits, withdrawals, and other financial transactions
3. Distributing bonuses, promotions, and VIP benefits appropriately
4. Detecting and preventing fraud, money laundering, and account misuse
5. Providing customer support — resolving issues via live chat and email
6. Maintaining the technical performance and security of the platform
7. Sending personalised game recommendations and offers (only with your consent)
8. Implementing and monitoring responsible gaming policies

Your information will not be used for any purpose beyond those listed above.

cv777 does not sell your personal information to third parties. However, limited information may be shared in certain circumstances:

4.1 Technology and Service Partners

Payment processors (such as bKash, Nagad, Rocket, Upay), cybersecurity providers, and server service companies receive limited access to the information needed to carry out their specific functions. These parties operate under strict confidentiality agreements and may not use the information for their own purposes.

4.2 Legal Obligations

If required by a court order, a lawful request from an investigating authority, or any other legal obligation, cv777 may be required to share relevant information with the appropriate authorities.

4.3 Fraud Prevention

If multiple accounts, bonus misuse, or suspicious transactions are detected, related information may be shared with payment networks or risk assessment services for verification purposes.

cv777 follows a range of technical and administrative measures to protect your information:

• SSL Encryption: All data transfers on the site are protected by 256-bit SSL encryption, preventing interception.
• Password Hashing: Your password is not stored directly — only an encrypted hash is kept.
• Access Control: Staff are only granted access to information directly relevant to their responsibilities.
• Firewall and Security Monitoring: Round-the-clock monitoring is in place to detect suspicious activity.
• OTP Verification: For important changes such as password resets or withdrawals, identity is confirmed by sending an OTP to your mobile.

No system is entirely free of flaws. However, cv777 maintains security practices in line with the highest industry standards.

cv777 uses cookies and similar technologies to improve your browsing experience and ensure the site functions correctly.

6.1 Essential Cookies

These cookies are necessary to keep login sessions active, store security tokens, and remember language preferences. Disabling them will prevent the site from working properly.

6.2 Analytics Cookies

Analytics cookies are used to understand which pages are visited most and where issues occur. No personal identity is revealed through these.

6.3 Preference Cookies

These cookies remember your personal settings and preferences, such as display mode or your favourite game category.

You can delete or disable cookies at any time through your browser settings. However, doing so may limit some features.

cv777 retains your information for as long as your account remains active, and for a defined period thereafter for necessary legal and business reasons.

• Active account data: until the account is closed
• Financial transaction records: minimum 5 years after account closure
• KYC documents: until legal obligations following verification are met
• Support communication history: up to 2 years

After the defined period, data is securely deleted or anonymised.

As a cv777 user, you have the following rights over your own information:

1. Right to Access: You may request to know what information we hold about you.
2. Right to Rectification: You may request correction of inaccurate or outdated information.
3. Right to Erasure: Subject to certain conditions (where there is no legal obligation to retain it), you may request deletion of your information.
4. Right to Restrict Processing: You may request that your information not be used for a specific purpose.
5. Right to Object: You may opt out of marketing messages or certain types of profiling.
6. Right to Data Portability: You may request your information in a structured format.

To exercise these rights, contact the cv777 support team via live chat or email. Verified requests will be processed within a maximum of 30 working days.

cv777 monitors users' playing behaviour to support the implementation of responsible gaming policies. This includes identifying patterns of excessive time or money spent, processing self-exclusion requests, and providing assistance where needed.

Information collected for this purpose is used solely for the benefit of the user and is not used for any marketing activities. Detailed guidance on this is available in the Responsible Gaming section, which contains tools and advice to help you stay in control.

The cv777 platform occasionally delivers services through third-party game studios (such as Evolution, Pragmatic Play, PG Soft, JILI, and others) and payment gateways. These providers follow their own privacy policies, and cv777's policy does not apply to them.

We recommend reading the privacy policy of any third-party service before using it.

cv777 may update this privacy policy at any time. For significant changes, notice will be given via your registered email or through a site banner at login.

The date of each version is shown at the top of this page. Continued use of the site after any changes indicates your acceptance of the updated policy.

If you have any questions or objections, please contact us before the changes take effect. You can also visit the FAQ section for general questions about this policy.

cv777's server infrastructure may be located in international data centres. As a result, your information may be transferred and stored internationally. In such cases, we ensure that data is always covered by adequate protection measures and that third-party partners comply with the relevant data protection standards.